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Frequently Asked Questions

For further information on our product line and distributing enquiries, please email us at cs@grinbrands.com and our experts will attend to your enquiry..
Yes. Please send your enquiry and order details (product name, product size, product color, shipping details, and contact details) to cs@grinbrands.com. Plaese let us know your phone number and our customer service executive will call you.
If you did not receive any tracking number via email, please send an email with your invoice number and order date to cs@grinbrands.com and our experts will help you.
If customers refuse a package due to custom / taxes issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.

You linked to this Privacy Policy via a product website owned by GRIN BRANDS .This policy applies to all online communication with Grin Products line. When you provide us with online information through this Website, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Please note that your visit to our Website is subject to this Privacy Policy and our Terms and Conditions. At all times, we reserve the right to disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request; to protect Grin Brands rights or property (including without limitation in the event of a transfer of control of Grin Brands, affiliate, or brand, or substantially all of its assets), or during emergencies when safety is at risk, or for credit fraud protection and risk reduction purposes.

We may share information with carefully selected vendors, business partners and other organizations that are not part of the Grin Brands family (as mentioned, your e-mail address is not shared). These companies and organizations may use the information we share to provide special opportunities and offers to you.If you do not want us to share information you provide with vendors, business partners and other organizations that are not part of the Grin Brands family, please send an e-mail including your full name, complete address, and email address to cs@grinbrands.com . Please note that these requests may take up to six to eight weeks to become effective.

Information security is critical to our business. We use the best available CC Avenue gateway for online orders , They use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so it cannot be read in transit. They use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.
We may rely on other companies and individuals to perform functions on our behalf. Examples include , Payment gateway, data analysis firms, customer support specialists, webhosting companies, and fulfillment companies (e.g., companies that fill product orders or coordinate mailings). We may share personally identifiable information with such third parties as appropriate for them to perform their functions, but they may not use such information for any other purpose. We may also share personally identifiable information with marketing partners or other direct marketers, so they can send you notices about their products or services.
We want to communicate with you via email correspondence only if you want to hear from us. When you purchase a Grin Brands product, we may from time to time send you email messages describing new products, special offers, and great values. If for any reason you would no longer like to receive email messages from the Grin Brands product you purchased, you can remove yourself by sending an e-mail with your last name and e-mail address to cs@grinbrands.com . .
We use the best available CC Avenue gateway for online orders .CCAvenue F.R.I.S.K. (Fraud and Risk Identification System and Knowledge Base) provides you the benefit of the risk related experience and expertise of processing millions of transactions so as to minimize risk for each of your transactions. CCAvenue.com takes privacy and data protection issues seriously.

Please email us at cs@grinbrands.com and our experts will get back to you on your enquiry.